WashMerit policy
Privacy Policy
How WashMerit handles customer and provider information during soft launch.
What we collect
- Quote request details such as name, email, phone, postcode, service type, job notes, contact preference, and uploaded job photos.
- Provider details such as company name, contact details, website, service area, service list, proof summaries, claim requests, verification evidence notes, and billing/entitlement status.
- Internal operational records such as admin notes, quote-routing states, follow-up notes, review moderation decisions, security events, and analytics events.
Why we use it
- To run quote requests, manual concierge follow-up, provider matching, review moderation, verification, billing support, site security, and service improvement.
- To contact customers or providers about requests, claims, verification, complaints, cancellations, or support questions.
Processors and storage
- WashMerit may use hosting, database, authentication, payment, analytics, email, upload, and security providers to operate the service.
- Examples include Vercel/hosting, Neon/database, Stripe/payment handling, Clerk/authentication where enabled, Google analytics/search tooling where configured, Microsoft Clarity where configured, Cloudflare/DNS/security, and Zoho/email operations.
Retention and rights
- We keep records only for operational, legal, trust, billing, security, and dispute-handling needs.
- Ask about access, correction, deletion, or privacy concerns by emailing hello@washmerit.com.