WashMerit policy
Refunds and Cancellations
How provider subscription cancellation and refund questions are handled during soft launch.
Provider subscriptions
- Verified Pro can be cancelled by contacting hello@washmerit.com while self-serve billing controls are being finalised.
- Market Leader should only be activated after application/fit review; if payment is attempted without approval, contact WashMerit so it can be reviewed.
Refund review
- Refunds are reviewed case by case for duplicate payments, mistaken plan selection, payment errors, unavailable application-led inventory, or clear setup issues.
- WashMerit does not promise refunds for lost leads, lack of enquiries, ranking preference, or provider changes outside WashMerit control.
Support target
- Soft-launch support target: respond within 24–72 hours via hello@washmerit.com.